We are currently recruiting for the position of Guest Services Host/Hostess for Disney Cruise Line.
Responsibilities:
Handles all guest questions and issues in an efficient, professional and friendly manner in a 24-hour operation. Answers and routes main switchboard calls. Handles cash and currency exchanges. Assists with guest deliveries. Provides guest information about ship, island and ports of call. This role has high guest interaction.
Comply with set policies and procedures as well as all maritime and ship rules, regulations, and procedures. Conduct emergency duties as specified in the Ship’s Assembly Stations and Emergency Functions Plan.
Basic Qualifications
- Minimum one year front desk/guest services experience in a high volume hotel or resort (200+ rooms)
- Familiarity with front office computer software and proficiency in common software such as MS Word and Excel
- Excellent written and verbal communication skills
- Ability to work in a fast paced, multi-tasked environment
- Ability to deal with difficult Guests and handle multiple situation simultaneously
- Additional languages are a bonus
The Agency is the agent and recruiting on behalf of Disney Cruise Line.