We are currently recruiting for the position of Guest Services Manager for Disney Cruise Line.

Responsibilities:

Guest Services Managers supervise the daily operations of Front Desk & Guest Services onboard. Leading a team of Guest Services Host/Hostesses handling all guest questions and issues in an efficient, professional and friendly manner in a 24-hour operation. Responsible for producing team schedules and implementing training and ongoing development.

Continually seeking new opportunities to create unforgettable memories and magic moments for guests onboard.

Comply with set policies and procedures as well as all maritime and ship rules, regulations, and procedures. Conduct emergency duties as specified in the Ship’s Assembly Stations and Emergency Functions Plan.

Basic Qualifications

Minimum two years shipboard or related experience
Tourism and Hospitality classes/certifications a plus
Knowledge of Immigration and Customs regulations
Cash handling experience
Demonstrated proficiency with PC based data bases, spread sheets, and word processing systems
Demonstrated ability to influence others
Ability to handle multiple tasks
Detail oriented
Multilingual preferred

The Agency is the agent and recruiting on behalf of Disney Cruise Line.